Technology Services Engineer (Customer Support Team) - #24450
About the role:
As a Technology Services Engineer (Customer Support Team), you will be responsible for helping us achieve this ambition:
This role is required to be part of MATAR IT Customer Support Team covering all areas of IT field services including back office IT equipment, front office (passenger systems) equipment, and screening equipment. Provide independent professional, courteous and prompt IT support and assistance to senior management / executive
Install, upgrade, monitor and support user-end devices to meet the business objectives of Matar business units & QR Group.
Perform preventive maintains, routine check, housekeeping jobs, offline jobs and output management for the systems host at the airport.
Perform system administration activities of airport/QR Group host/managed services.
Perform system support of Passenger security system such as X-Ray, walkthrough metal detectors etc.
Single point of contact for new IT Service requests or to the end users, seeking IT technical assistance
Maintain IT standards to ensure a seamless IT service is provided to users and adhere to Corporate IT policies.
Provide technical support of corporate & vendor based applications to Matar business units & QR group users.
Coordinate with internal team & vendor for any kind of asset assessment/replacement
Report on day-today activities to the team leader.
- Relevant Vocational, Tertiary or Trade Qualification
- Electronics, Engineering/Computer Science Degree or Diploma
Minimum 4 years’ experience in supporting End-user devices in a large/ environment required.
3 to 4 years in Windows and or Linux/MAC Operating Systems.
2 to 3 years in communication device
0 to 1 years in supporting passenger processing/security system.
- Strong troubleshooting skills.
- Ability to handle multiple tasks concurrently with strong written and verbal communication
- Attention to detail and motivated to deliver exceptional quality
- ITIL v3 or v4 certification (Preferred)