Watch Technician - #90124


Date: 30/06/2022
City: Umm Şalāl Muḩammad, Baladīyat Umm Şalāl
Contract type: Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The primary focus of the role will be to achieve or exceed the sales/profits targets set by the company for the products handled. At the same time, ensure customer satisfaction by providing after sales service of minor nature as it will be convenient to customers.

This front line staff acts as consumers main contact with our organization and their interaction will leave a long lasting impression about the company and our products too. As after sales service is also involved in the work giving an opportunity to have a good customer base who will be pleased to come again for repeat purchase or after sales needs.
A close liaison should be maintained between Senior Technician, merchandising team, supply chain and with their sales in charge to have a right synergy in the retail location.

What you will do:

  • Attend to customers to offer company products (watches) on ability to explain the benefits along with the product features and on the given prices with a view to achieve a good sales performance.
  • Assisting the senior technician to order the required spare parts.Informing the specific requirement of the location for continuous parts availability.
  • Attend to the customer complaints, issuing estimates and repairing the products.
  • Maintain and upkeep the showroom with an attractive display of watches to motivate potential customers.
  • Prepare daily service report and all the job cards issues.
  • Sales oriented- In a time of need to assist sales also.
  • Maintain daily sales, service and stock registers, updating them day to day.
  • Arrange procurement of watches from main stock when required for the sales.
  • Informing specific product quality matters for speedy remedial action.
Constantly checking for uniform patters of quality matters and inform them to the management for remedial action with the suppliers
Order placement in principals service web sites

Required Skills to be successful:

1. Excellent communication and negotiation skills
2. Must have good command of the English language and Arabic is preferable
3. Familiarity with computer use
4. Passion for retail industry
5. Flexibility and punctuality
6. Self-motivated, reliable and confident
7. Identify customer needs
8. Pleasing personality

9. Customer service skills

What equips you for the role:

1. Degree education preferred but not essential
2. 5 years servicing quartz and automatic watches with Retail background.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

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